Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at magnoliaslmx@gmail.com with your order number. Items sent back without first requesting and receiving approval will not be accepted.

If your return is accepted, we will provide a return label and instructions. Customers are responsible for return shipping costs unless the item is defective or we made an error. The cost may be deducted from your refund.

Return Address: All returns must be sent via USPS only to:
PO Box 150, Tewksbury, MA 01876
We cannot accept FedEx or UPS deliveries to a PO Box. We are not responsible for returns lost in transit.

Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item — including sale items — contact us within 48 hours with photos at magnoliaslmx@gmail.com so we can make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned for a change of mind: custom products (special orders or personalized items), gift cards, and items marked as Sale or Final Sale. If you are unsure about your item, please contact us before purchasing.

Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return the item you have and, once accepted, place a separate order for the new item.

European Union - 14 Day Cooling Off Period
EU Customers: You have the right to cancel or return your order within 14 days of receipt for any reason. Your item must meet the eligibility conditions above. Unless the item is faulty, you are responsible for the cost of returning the goods.

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved. We reserve the right to issue a partial refund if the item shows signs of wear, washing, or use.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Original shipping costs are non-refundable. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at magnoliaslmx@gmail.com.